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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jackie Grant

Jackie Grant

October 16, 2024

5  out of  5
rating by Jackie Grant
"They were so easy to work with and they saved me tons of money!! I would recommend them to everyone!!"
We responded:
"Thanks Jackie and welcome!"
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Chance Notaro

September 27, 2024

5  out of  5
rating by Chance Notaro
"Makayla helped me so much! She saved me money from my last insurance and made the transition as seamless as possible."
We responded:
"Thank you, Chance! Makayla does a great job for our customers and our team is blessed to have her on board!!"
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Veronica Amaya

September 23, 2024

5  out of  5
rating by Veronica Amaya
"I just want to recommend this agency, Ryan was very courteous and answered all my questions when obtaining my car insurance, in addition to having a very good price. Thank you."
We responded:
"Thank you Veronica, we're glad you came our way!"
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Tyler Moore

September 6, 2024

5  out of  5
rating by Tyler Moore
"I always have a great experience when working with the folks in this office! They are great people who really care and answer any questions I might have. Thank you again! I appreciate your support. The staff at this office is so friendly and helpful! I appreciate them always being available and supportive with any questions I may have. Great doing business with people who care! I Highly recommend!"
We responded:
"Thank for the shout out Tyler! We have always sincerely enjoyed working with you and your family! Take care."
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Eric Wicherski

September 3, 2024

5  out of  5
rating by Eric Wicherski
"I had an interesting situation. I had to file a claim on a car that was deemed a total loss. I was offered an amount for the claim that was fair, and I took it. Based on that amount; while waiting for the money, I purchased another car based on the amount I was set to receive. Several days later I was sent another settlement for a much lower amount. In processing the claim, State Farm (claims department in Arizona) interpreted the title incorrectly. This did not sit well with me or Thad and his staff. Before I had even called Thad, he was already working on getting this fixed. Even on his day off, calling people higher up, explaining my situation and what transpired. Working tirelessly to fix what was a gut-wrenching experience for his customer. Within hours, I received a phone call from a major supervisor who apologized for this and told me they were going to reinstate the original amount. Within a few minutes I was sent links to input my info to receive the original settlement amount. One of the best parts of his office is people actual answer the phone. The people who answer the phone can get you the information you need. Always refreshing. Thad and his staff refused to accept this mix up and did not stop until it was resolved."
We responded:
"Thank you Eric, I genuinely appreciate your words. Sometimes things don't work out, or frankly just get messed up. We try to just work through it and make things right. And shout out to you as well for being patient, yet persistent in this whole thing! "
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Carissa Seretta

July 12, 2024

5  out of  5
rating by Carissa Seretta
"Everyone at this office is amazing, kind, and helpful! I had to do back to back claims and they were so kind and understanding! They even let me cry on the phone over it all! 100% would recommend!"
We responded:
"Thank you, Carissa!"
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Jen Schott

May 14, 2024

5  out of  5
rating by Jen Schott
"Ryan Kellogg from Thad Hamilton's office was so very helpful and extremely patient with me. He explained everything and made the process very easy to switch from our previous insurance company. They saved us over half on our auto insurance, which is pretty amazing in today's economy. We highly recommend Ryan and State Farm!"
We responded:
"Thank you, Jen, we appreciate you giving us a shout-out! "
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stephanie buck

May 9, 2024

5  out of  5
rating by stephanie buck
"They always take time to make me feel valued and take time to ensure that I have the best policy/product that meets my needs. Life long customer! Jill in the office is amazing!"
We responded:
"Thank you, Stephanie! You have been with us a lot of years, and we really appreciate you!"
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Jimmy Judevine

April 23, 2024

5  out of  5
rating by Jimmy Judevine
"Continued exceptional service from an outstanding team!!! Thank you all for everything you do to make life easier!!!! 🤘🤘🙏🙏"
We responded:
"Thanks for the words Jimmy! And thank for you for all the years you've been with us. We appreciate you! "
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Samantha

April 11, 2024

5  out of  5
rating by Samantha
"I’ve been a customer of Thad’s for years. Thad and his team provide quick responses to questions, make recommendations, and truly care about their customers. I appreciate the above and beyond service that I always receive."
We responded:
"Thank you Samantha!"
Profile photo of Matt Grimes

Matt Grimes

March 15, 2024

5  out of  5
rating by Matt Grimes
"State Farm in Papillion is the definition of compassion for their customers. I was stuck out of town in a complex situation and Kathy was there for me every step of the way. I was stressed beyond words and she went above and beyond to reassure me everything was going to work out. She walked me through everything. It was a great feeling knowing companies still care and go out of their way. Thank you"
We responded:
"We appreciate your words Matt. Kathy goes above and beyond for our customers. Thank you for recognizing her excellence!"
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Ian Thatcher

February 7, 2024

5  out of  5
rating by Ian Thatcher
"I have always been treated with nothing but respect and understanding when dealing with Kathy or Jill. Always helpful, always prompt, always providing options for my issues, and always understanding. Their customer service is the best I’ve ever had from an insurance company. I even ended up getting my car loan through them."
We responded:
"Thank you Ian, we really appreciate it!!"
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Amanda Cornell

January 5, 2024

5  out of  5
rating by Amanda Cornell
"Excellent legit customer service very compassionate about their clients"
We responded:
"Thank you Amanda!"
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Michael Garman

January 3, 2024

5  out of  5
rating by Michael Garman
"If you're shopping insurance for home, auto, or both definitely give Thad Hamilton State Farm Agency in downtown Papillion a try. I dealt with agent Ryan Kellogg from start to finish and the service was first class. Initial coverage comparisons and options were quick and concise. Followup questions and policy changes and enhancements happened at my pace via a combination of emails and phone calls in a timely manner but not pushy, very friendly and polite. Same goes for the closing with one last comprehensive review of policy coverages and highlights that was very informative. Any questions that I had were quickly answer and explained. This was all accomplished by emails and scheduled phone calls. I didn't need to go to their office once even though I only live less than 5 minutes away. And best of all great coverage at a more than competitive price. And no this is not a paid ad."
We responded:
"Thank you for your words Michael, we really appreciate you writing about your experience! Thanks again!!"
Profile photo of Sarah Henderson

Sarah Henderson

December 26, 2023

5  out of  5
rating by Sarah Henderson
"Sent an email/online request. Was emailed and called next morning first thing! Ryan was beyond helpful, quick turnaround, correct information, and always answered the phone!"
We responded:
"Thank you, Sarah!!"
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Terry Maassen

November 30, 2023

5  out of  5
rating by Terry Maassen
"The staff is very friendly and helpful. I was searching for quotes on my insurance bundle and Ryan was very thorough in getting the best coverage for premiums paid. He was very professional in answering all my questions. I would highly recommend Thad Hamilton as your insurance agent to anyone."
We responded:
"Thanks Terry, and welcome to our Agency!"
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Travis Silvey

October 13, 2023

5  out of  5
rating by Travis Silvey
"Ryan was awesome to work with. Very knowledgeable. Made the process of moving all of my policies very easy."
We responded:
"Thanks for coming our way for your policies Travis, we appreciate it! Ryan has been with the team a number of years and does great work putting insurance plans together. Thank you again!"
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Katrina Bartley

October 11, 2023

5  out of  5
rating by Katrina Bartley
"Kathy in Thad's office has been so helpful with my questions and billing on my policy. When my son bought a new truck, she made the process of switching insurance over so easy. Thank you Kathy for all your hard work!!!"
We responded:
"Thank you Katrina, we appreciate your words!"
Profile photo of Rob Steele

Rob Steele

September 20, 2023

5  out of  5
rating by Rob Steele
"Thad and his team have been super helpful for me setting up new insurance! Didn't try to "oversell" me and answered every question I had. Highly recommend!"
We responded:
"Thank you Rob!"
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Amy Nichols

September 18, 2023

5  out of  5
rating by Amy Nichols
"I was referred to this agent and it was so easy to transfer my auto and home policies. Ryan was very friendly and helpful."
We responded:
"Thank you for insuring your home and Car with us Amy! We appreciate you!!"
Profile photo of Sb Brock

Sb Brock

September 14, 2023

5  out of  5
rating by Sb Brock
"Had a great experience with Ryan Kellogg with Thad Hamilton-State Farm. I was shopping for more cost competitive home and auto insurance and was very impressed with Ryan's professionalism and follow-thru from the first text message and the entire process. Great customer service and attention to my needs... Not to mention saving a lot of money by making the switch. I strongly recommend reaching out to Ryan / Thad Hamilton State Farm for competitive quotes and pleasant experience."
We responded:
"Wow, thank you for that and welcome to our agency! "
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D.C. Lutz

August 28, 2023

5  out of  5
rating by D.C. Lutz
"The crew in this office is fantastic. My questions are always answered and typically faster than I expect. This group of folks has gone above and beyond to take care of our insurance needs-, even checking in when I have not responded to automated requests, like odometer readings, for their "Drive Safe and Save" program. I would highly recommend the office of Thad Hamilton as the place to start your search for some solid coverage (you should probably end it there, too)."
We responded:
"Wow, thank you for that! We really appreciate it!"
Profile photo of MSB

MSB

August 16, 2023

5  out of  5
rating by MSB
"So much better than the previous insurance. Best you can get"
We responded:
"Welcome! And Thank You for letting us be your insurance agency! "
Profile photo of Zach S

Zach S

July 23, 2023

5  out of  5
rating by Zach S
"Ryan was wonderful in helping set up our new homeowners insurance!"
We responded:
"Thanks Zach! We appreciate you starting your home and auto insurance with us!"
Profile photo of Dulce DuTemple

Dulce DuTemple

July 17, 2023

5  out of  5
rating by Dulce DuTemple
"My husband had been with Thad for a long time, before I came around. When we got married he said I should go onto his policy. I can say from the first conversation I had with Jill, it's been nothing but an amazing experience. From the beginning, I've always been well informed of all of my options and what they recommend, but it's never been a pushy sale type of conversation. I have been with them for 9 years now and wouldn't go elsewhere. Everyone in the office is amazing, knowledgeable and they care about everyone of their customers. No matter how big or small of a question I have, I know I can always get the answers I need. I can honestly say regardless if it's something small like adding or changing a vehicle. Something bigger like life insurance, personal article, homeowners or renters insurance, I wouldn't go elsewhere. Thad and his team have always taken very good care of us."